Support
Engage customers with speed and confidence.
Improve your customer experience with faster ticket resolution times. Uncover insights across your enterprise and provide accurate information instantly.
Confluent reduces customer response times while improving employee satisfaction.
The challenge: With too many tools within their knowledge management stack, front-line workers struggled to locate necessary information efficiently.
5 min
Saved in customer response times
+13%
Employee satisfaction scores for access to information
15,000+
Hours saved monthly across all employees
Empower support teams with generative AI.
Improve first contact resolution rates
Instantly find answers distributed across data sources and leverage chat to create customer responses in your company’s tone and voice.
Create seamless customer experiences
Automate customer engagement summaries so the next support representative has the context they need to resolve future inquiries faster.
Onboard more efficiently
Prepare new hires to work with customers immediately by ensuring they are informed and understand products and policies at scale.
Have customer context at first interaction.
Be prepared to immediately answer questions and take action when picking up a ticket in Zendesk with case overviews and suggested next steps.
Find answers and send personalized replies instantly.
Quickly solve customer problems by finding insights across applications and crafting responses with enterprise search and generative AI.
Drive expert knowledge across your business.
Enable employees to ramp and self-service answers with access to organizational insights, company-sourced knowledge, and personalized data.
Customer Support Whitepaper
Glean uses the power of generative AI to create answers from all your company’s content, enabling your customer support team to find the information they need across more than 100 applications.
Become AI-first with everyday tasks.
Consistently utilize the most up-to-date company information to brainstorm ideas, summarize documents, and create deliverables.
Work AI for all.
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